1) How long have you been in business?
      We have been in business since 1975.

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2) How do I place an order?
      It's quite simple. Here's how:

      You can use our on-line secure shopping cart to place a credit card order. Mastercard or Visa accepted.
      (Sorry, we do not accept Debit Cards)

      ********* OR ********

      You can use our on-line secure shopping cart to print out your order and then:
      a. Fax it to us with your credit card information,
      or
      b. Mail it to us with your check, money order, or credit card information,
      or
      c. Call us with your order. Be sure to have your credit card handy when placing the call.

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3) What credit cards do you accept?
      We accept Mastercard or Visa. Sorry, we do not accept Debit Cards

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4) Do you ship out of the country or overseas?
      Yes we, ship anywhere.

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5) What are shipping & handling charges?
      S&H charges are based on the Total of your order.

      U.S. Orders
      Up to $20.00...............$6.95
      $20.01 - $50.00...........$8.50
      $50.01 - $100.00.........$10.50
      $100.01 - $200.00.......$13.50
      Over $200.00...............$16.00

      All International orders:
      Shipping & Handling Charges are the charge listed above plus an additional 30% of your order Total.

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6) I need something shipped overnight. Do you have Overnight or Express Shipping?
      Yes, we can do overnight or express shipping. US ORDERS ONLY, NO OUT OF COUNTRY ORDERS SHIPPED OVERNIGHT.
      Please keep in mind we are a small at-home based company and we are not staffed 24 hours a day. We do occassionally close for vacations or business trips. But we will do whatever we can to get your order to you as soon as possible. If there is any way possible we can ship your order overnight, we will be happy to do so.
      To place your order Overnight it is best to call us to make sure we have the item(s) in stock and to assure overnight delivery is available to your area.
      888-4-WXICOF (888-499-4263)
      You may also specify OVERNIGHT on the secure on-line order form in the box marked "special order instructions".
      By doing this you give us permission to charge your credit card the appropriate rush delivery shipping and handling charges without us contacting you prior to shipping.

And what is the cost of Express or Overnight Shipping?
      We charge a $3.00 rush handling fee plus you will be charged any actual shipping charges charged by the delivery company.
      Depending on the weight of your package, how fast you need it, and your location, shipping and handling charges can range from about $25 - $75 or perhaps more.
      We are more than happy to give you a quote before shipping your package.

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7) I bought something that is the wrong size. What is your exchange policy?
      You can return anything to us for a smaller or larger size, as long as the item is still in brand new condition. Just ship it back to us.
      We do not pay return shipping fees.
      If the item you wish to exchange your item for is of lesser value, we will credit you.
      If the item you wish to exchange your item for is of greater value, you will be charged the difference.
      Either way, you will have to pay shipping & handling charges.

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8) What is your return policy?
      Any item can be returned for any reason as long as it is in the same condition as it was when you purchased it.
      All items returned will be charged a 15% restocking fee and you will be issued store credit only for the remainder of the purchase price.
      No refund or store credit will be given for shipping & handling charges incurred on your purchase(s).

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9) How do I contact you?
By Phone: 636-828-5100 or Toll Free 888-4-WXICOF (888-499-4263)
By Email: coreen@wxicof.com
By Mail: WXICOF, 914 Riske Lane, Wentzville, MO 63385




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